Customer Care & FAQ



Customer Care

If for any reason you are not completely satisfied with your purchase you may request a return within 7 days for a FULL STORE CREDIT.  You can also request a REFUND minus a 15% restocking fee + $35 for handling for dresses from designer Iyza Belaar. All other vendors are a STORE CREDIT only (minus shipping). Shipping is not refundable. Items must be in new, unworn condition with all original tags attached. Returns must be requested via this link. (https://bchicfashions.loopreturns.com/#/) Use the same email on your order to receive a login code.

Return labels are a flat rate $35 and additionally deducted from your total. Route package protection is NON REFUNDABLE.

If you decide to exchange your item we allow one free exchange and thereafter we charge a 30% restocking fee. If you chose a store credit there is no expiration, but we do not allow any futher returns or exchanges when the store credit is used on a future purchase.

Shipping & DELIVERY

SHIPPING POLICY


All domestic orders have a 1-2 day processing time for in stock items. If there are any delays, we will contact you as soon as possible.
 
Service Transit Delivery Time (Excluding Processing)
Free Standard Shipping (for US orders above $250) 8-15 Days
3 Day Shipping 3-4 Days
2 Day Shipping 2-3 Days
Next Day Air 1-2 Days

 

  • We'll send an email with tracking information once your order is on its way! Please note that it can take up to 24 hours for tracking to update.
  • Your package will be delivered to the shipping address you provide during checkout. We are unable to change the delivery address or reroute packages once they've left our facility.
  • Once your package has left our facility, we are not responsible for delays in delivery or packages that are lost or stolen.
  • We cannot ship to P.O. boxes. Orders must be shipped to a physical address.
  • All outbound shipping charges paid are non-refundable.
  • Please also take note we require signature on most packages.
  • **Free shipping is exclusive to orders above $250

DELIVERY TRACKING


You can check your order status by logging in to your account or by visiting our order status page. 

Tracking information can also be found in your shipment confirmation email.

DELAYS


We make every effort to get your item(s) to you as quickly as possible, however the occasional shipping delay is inevitable. If you're ordering for a special occasion, we recommend doing so far enough in advance so that you have time to try on your items and initiate an exchange if needed.  

Order Cancellation


An order can't be cancelled or modified once payment has been captured.

delivery Refusals


Refusing an item or not picking it up from a UPS or Postal Service and then is returned back to us is subject to a 50% restocking fee. This includes multiple delivery attempts made by the service provider that result in the package being returned to us.

International Buyers


Customs/duties/taxes are the buyers responsibility and is not included in the shipping price. If you have further questions about taxes please contact customersupport@bchicfashions.com.


Returns & exchanges


Return POLICY


If for any reason you are not completely satisfied with your purchase you may request a return within 7 days for a FULL STORE CREDIT. You can also request a REFUND minus a 15% restocking fee + $35 for handling for the following designers: Sherri Hill, Iyza Belaar, Cinderella Divine, Andrea and Leo, Jessica Angel, MNM Couture, Amarra, Primavera, Jasz Couture and Portia and Scarlett. All other vendors not mentioned here are a STORE CREDIT only (minus shipping). Shipping is not refundable. Items must be in new, unworn condition with all original tags attached. Returns must be requested via this link. Use the same email on your order to recieve a login code.

Return labels are a flat rate $35 and deducted from your total. Route package protection is NON REFUNDABLE.

The item(s) must be shipped back to us within 7 days of your order's delivery date. If an item is shipped back to us after 7 day period, it will be refused and shipped back at the buyers expense. If you decide to exchange your item we allow one free exchange and thereafter we charge a 50% restocking fee. This applies in the event you place a second order for the same exact dress, but different size or color. If you chose a store credit there is no expiration, but we do not allow any futher returns or exchanges when the store credit is used on a future purchase.

  • Do not send back any items without first creating your return/exchange in your account. Items shipped back to us without an approved request will not be processed — no exceptions.
  • Without exception, we will not offer refunds or exchanges for garments that come back with makeup, deodorant marks, missing tags, alterations, snags, rips, tears, pet hair, odors, stains, or any other type of damage or signs of wear under B Chic Fashions' discretion.

All sale, discounted, and custom items are FINAL SALE. In store sales through the San Carlos location: FINAL SALE.

Please allow up to 14 business days from the time your return arrives at our facility for our team to inspect and process your return. We will update you via email once we've issued your refund.

 

How to request a return?


Returns must be requested via this link. Use the same email on your order to recieve a login code.

Return policy & details


  • Dresses that have been worn, altered, damaged while trying on, or have missing tags are considered final sale and may not be sent back for return or exchange.
  • If a damaged item is returned, a refund will not be issued.
  • Exchange orders shipping times vary depending on availability. You can request expedited shipping.

We reserve the right to reject any return that is not in compliance with the policies set herein.

Return Shipping


The buyer pays shipping fees to our store. If you live outside the USA the buyer pays shipping.

We can provide you with a UPS return label for a $35 label fee that will be deducted from your final refund. Any original shipping charges paid are non-refundable, no exceptions.

Please note that if you do not use our return label, B Chic Fashions is not responsible for packages that are stolen, lost, or damaged during transit.

Return Inspection


The item has to be in the same condition it was received in, unworn with tags.
 
If we notice the item has been worn/altered we will contact you right away to inform you with pictures. A refund will not be issued since our policy was violated. A store credit minus a 50% restocking fee plus shipping and handling will be added to the account. Any questions please email returns@bchicfashions.com

Damaged Items


If your item arrives damaged, you must contact returns@bchicfashions.com within 24 hours of delivery to initiate a claim. Please include the following information in your email:

  1. Order number
  2. Description of damage/issue
  3. Clear photo(s) of the damage

Refund Procedure


Upon receipt of your return meeting with the said terms, we will issue the appropriate credit for the item less Shipping & Handling ($70 for international orders) fees and a 15% restocking fee.

All items need to be shipped back within 7 days of receipt. Please note, if an item is shipped back after 7 days we cannot accept the return. The process for requesting a refund is very simple so there should be no reason why the item can't be returned immediately.
 
We know how important this refund is to you and we will work hard to issue these quickly. Refund procressing time takes 7-10 business days.



Size & Fit

SIZE CHART


Bust: Measure around the fullest part of your chest, keeping tape horizontal.

Waist: Measure around your natural waistline and keep the tape comfortably loose and horizontal.

Hip: Measure around the fullest part of your hips, keeping tape horizontal.